22 April 2020

We hope that you are safe and that you and your bubble have navigated your way successfully through the past 4 weeks of Lockdown.

We’re pleased to let you know that under the Government’s announcement that New Zealand is moving to Covid-19 Alert Level 3, our dealership is able to reopen on Tuesday 28th April to resume contactless servicing and vehicle sales.


As you’d hope, we’re taking the responsibility of welcoming back our staff and customers extremely seriously and that’s why we’re taking a number of measures to keep our local communities safe.

As you can no doubt appreciate, the list of safety measures is long and detailed, but we’ve tried to summarise a few of the key points for you below.


Booking your Mitsubishi in for its Service

We know that some members of our community may feel nervous leaving their homes at this time, so we’ve made home pick-up and drop-off servicing available. Please note that priority will be given to customers over 60 years of age or who are immune compromised.
If you book in your service and start to feel unwell please contact us prior to your service and we can reschedule it for a later date.

Contactless servicing at Simon Lucas Mitsubishi

Visiting our dealership for your Service

As per Level 3 guidelines, we are unable to invite you inside our dealership. That means that all car servicing will be contactless. We will arrange for you to drop your vehicle off at the Dealership at a prearranged time and leave your keys inside the vehicle. The same process will be followed when you come back to collect your vehicle.
Payment for your service will also be contactless and we can talk you through the options when you make your service booking.
Our facilities will undergo daily, stringent cleaning of all surfaces and common areas with Hi Grade Anti-Viral sprays.
While you won’t see our service team, you’ll be glad to know that they will be wearing gloves at all times and masks where appropriate, as well as observing all social distancing requirements.
All contact tracing protocols are being strictly adhered to so that we can provide information to the Ministry of Health in the unlikely event that we’re asked to.
After completing your scheduled service, all vehicle touchpoints will be thoroughly cleaned and disinfected to ensure your safety. You can see a full list of those touchpoints below:


If you missed your service during Level 4 lockdown, or it’s due for a service shortly, you don’t need to worry about losing your warranty. Mitsubishi Motors NZ have extended all service dates by 90 days, to allow you time to book in a service date that works for you. However we do encourage you to book your service earlier, during Alert Level 3, when you can take advantage of the still low road traffic, your free time and also our offer on freely available loan cars.


Buying your new Mitsubishi or used car

Along with the safety measures and protocols detailed above, there are number of things we’ll be doing to ensure your safety when buying a Mitsubishi

As per Level 3 guidelines, we are unable to sell vehicles the traditional way. That means that all negotiations and enquiries must be conducted remotely by email, phone or video.
If you would like to take a Mitsubishi for a test drive, we can arrange for you to pick up a demonstrator from the dealership. This will be 100% contactless.
Contactless vehicle delivery is also available.
All trade-in appraisals or finance discussions will be conducted remotely – either by email, phone or video.

Buying your Mitsubishi during Alert Level 3

Mitsubishi have a great range of short product videos which will help you find out more about your ideal Mitsubishi before you order one. You can find those videos here or on our website.

We have a range of great offers to help welcome you back, including the newly arrived Triton Black Edition.

Buying a new Mitsubishi? We can help you with a virtual product demo


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We would love to hear from you, please let us know your new Mitsubishi vehicle requirements and any other relevant details. One of our Sales Team members will contact you shortly.

Contact Info

Mon - Fri 8:30am - 5:30pm

Saturday 8:30am - 5:00pm

Sunday 10:00am - 4:00pm


0800 001 107